Return Policy

Returning an item ordered in stock (5-10 business days shipping) is easy. Try it at the serenity of your own home, you'll have 30 days from the date of purchase to request the return or exchange. In case of manufacturing defects items can be returned and exchanged by any product of the same retail price stated at the moment of purchase. 

Preorders (3-4 weeks shipping) will not be refunded since they are made to order upon client's request. In case of manufacturing defect they can be returned and exchanged by any product of the same retail price stated at the moment of purchase. 

Orders made during sales seasons nomather the percentage of discount, including those placed using coupon codes, will be considered as a final sale and will not be refunded. In case of manufacturing defect they can be  exchanged by any product of the same retail price stated at the moment of purchase. 

Additionally, if the return request is approved, please make sure your items are returned new,  in its original package, unused and with all Mercedes Salazar labels and tags attached. Returns that do not meet our policy will not be accepted and will be sent back.

To request a return or exchange please contact our customer care team by emailing [email protected]

*By purchasing at www.mercedessalazar.com you agree to our Return Policy.