How to Buy at int.mercedessalazar.com

Shopping on our website is very easy! Just follow these steps:

1. Find your product
   Browse through the categories in our menu or use the search bar to find what you’d like to buy.
   
2. Add to cart
   Once you’ve chosen a product, click ADD TO CART.
   
3. Keep shopping or go to checkout
   You can continue browsing and adding more items to your cart. When you’re ready, click on the shopping cart icon (upper right corner) and then select CHECK OUT.
   
4. Enter your email
   If this is your first purchase, you’ll be redirected to a page where you enter your personal details, shipping information, and payment method.
   If you’ve shopped with us before, your details will appear automatically. Simply confirm them and click Place Your Order.
   Note: If you’re paying with a credit card already saved, you’ll only need to enter your card’s CVV (American Express: 4 digits on the front; Visa/MasterCard: 3 digits on the back).
   
5. Enter your personal and shipping details
   
6. Select your shipping option
   Standard Shipping: Free on orders over 250usd for USA, 350 usd for Europe, and 500usd for the rest of the world.
7. Delivery time: 5-10 business days.
8. Choose your payment method
   Credit cards: Visa, Mastercard, American Express, Diners Club.
   Debit cards: Savings or checking account.
   Paypal
9. Confirm your order
   You’ll see a confirmation message on the screen and receive a confirmation email.
10. Receive your order
    
    

No, it’s not possible to combine two payment methods in a single order. However, you can choose the payment method that works best for you (for example: credit card, paypal,...)

We accept PayPal and Openpay, where you can easily pay with your credit or debit card.

Before placing your order, make sure you have entered the correct data of your credit card, including card number, expiration date and CVV. To make payments with credit card or by wire transfer, make sure you are authorized to make payments online (to consult authorization contact your bank).

If you have a discount coupon, enter the code in the field that says “Add discount coupon” in your shopping cart and click “Add.” The discount will be applied automatically to your total. Make sure to type the code exactly as it appears—paying attention to uppercase and lowercase letters, as well as numbers.

If upon using your coupon, you encounter problems, please contact our customer service line via WhatsApp at +57 3103781924 or via our email servicio@mercedessalazar.com and we will help you solve your problem ASAP.

Don’t worry! Chat with us via our WhatsApp customer service line +57 3103781924 or via our email servicio@mercedessalazar.com and we’ll confirm the status of your order.

Absolutely! At Mercedes Salazar we work with MercadoPago, our trusted payment partner, which is PCI DSS certified—the highest security standard for managing credit card information. This ensures your data is always protected.

Yes, customs and import duties may apply, and the exact amount will depend on the regulations of your country. Please note that these costs must be covered in full by the customer. If the payment of duties is refused, we will not be able to assume these charges or issue a refund for the order. We recommend checking your country’s import policies before placing your purchase so you can receive your package smoothly.

Prices in all products of our online store include VAT.

No, in Mercedes Salazar you may see independently shipping costs in your purchase bag. Please consider that shipping costs vary according to order prices and shipping destination.

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You can also stay updated by visiting https://int.mercedessalazar.com/ and following us on Facebook and Instagram.

We provide a 90 business days warranty as of delivery. All our jewelry is made in compliance with excellent quality standards, therefore they are fully warrantied.

Shipping usually takes 5 to 10 business days, depending on the destination. When you enter your shipping details and select your city, you’ll see the estimated delivery date and cost before completing your purchase.

For security reasons, the shipping address cannot be changed once your order has been placed.

However, if you need assistance, please contact our Customer Service team via WhatsApp at +57 310 378 1924 or email us at servicio@mercedessalazar.com, and we’ll be happy to help you.

You may only receive your product at the address you stated when placing your purchase order.

However, if you need assistance, please contact our Customer Service team via WhatsApp at +57 310 378 1924 or email us at servicio@mercedessalazar.com, and we’ll be happy to review your case.

Jewelry Care Guide

Each Mercedes Salazar piece is handcrafted with love and care by Colombian artisans. To preserve its beauty and extend its life, we recommend following these tips:

General Care

• Store your jewelry in a dry place, ideally in its original pouch or box.
  
• Avoid direct contact with water, perfumes, creams, or other chemicals.
  
• Remove your jewelry before swimming, bathing, or exercising.

Cleaning

• Use a soft, dry cloth to gently clean your pieces.
  
• Do not use jewelry cleaners, alcohol, or abrasive materials.

Materials

• Gold-plated pieces: Keep away from humidity and polish lightly with a soft cloth.
  
• Natural fibers (like raffia): Avoid crushing or bending; keep away from moisture and light.
  
• Crystals and stones: Handle with care to avoid scratches or breaks.

Extra Tip

Jewelry is the last thing you put on when getting dressed and the first thing you take off at night. This simple habit helps protect it from damage.

Please contact us via our WhatsApp customer service line at +57 3103781924 or via our email at servicio@mercedessalazar.com and we will help you.

Please contact us via our WhatsApp customer service line at + 57 3103781924 or via our email at servicio@mercedessalazar.com and we’ll see to the return of your product. Returns do not have any additional cost.

For pre-orders, please allow 20 working days for production. Shipping takes between 5 to 10 days, depending on the destination.

Yes, you can! You may change or cancel your order directly through Shopify, or simply contact us and we’ll be happy to help.

You may request a reimbursement or the change of your product. Please contact us via our WhatsApp customer service line at + 57 3103781924 or via our email servicio@mercedessalazar.com.

Contact us via our WhatsApp customer service line at +57 3103781924 or via our e-mail servicio@mercedessalazar.com and we’ll review your case. Please consider that tracking information may be available within 24 to 48 hours after having received your confirmation email. If more than 48 hours have elapsed and you cannot track your order, please contact us.

You have 5 business days from the delivery date to request a return. The product must be in the same condition as when you received it.

To begin the return process, please contact our Customer Service team via WhatsApp at +57 310 378 1924 or email us at servicio@mercedessalazar.com.

You have up to 5 business days from the delivery date to request a product change. The item must be returned in the same condition in which you received it.

To start the process, please contact our Customer Service team via WhatsApp at +57 310 378 1924 or email us at servicio@mercedessalazar.com.

You may send your questions, complaints and claims to our WhatsApp customer service line at + 57 3103781924 or via our email servicio@mercedessalazar.com

You may contact us via our WhatsApp customer service line at + 57 3103781924 or via our email servicio@mercedessalazar.com.

Our business hours are from Monday to Friday from 8:00 a.m. to 5:00 p.m.