Terms and Conditions

1.1 Legal Notices

Welcome to our website. This page sets forth the Terms and Conditions under which you may use int.mercedessalazar.com. Please read this page carefully. By using this website, you are indicating your acceptance of these Terms and Conditions. The company may modify these Terms and Conditions at any time. You should visit this page periodically to review the Terms and Conditions because they are binding on you.

By continuing to browse and use this website, you acknowledge that you accept and are bound by the following terms and conditions of use. If you do not agree with any part of these terms and conditions, please do not use our website or its services.

MERCEDES SALAZAR JEWELRY owns the rights to the mercedessalazar.com website, and is the editor and sole owner of this website. Therefore, the company may modify the presentation and configuration of the website, as well as the contents and services of the entire website, at any time and without prior notice. Every user and visitor acknowledges and accepts that MERCEDES SALAZAR JEWELRY may interrupt, deactivate, cancel, or change any content of the website at any time.

The acquisition, purchase, sale, or obtaining of any item through any of the services is solely and exclusively the responsibility of the Users, who therefore assume any risk involved in the described transactions. Occasionally, there may be information on the Website that contains typographical errors, inaccuracies, or omissions related to product descriptions, prices, and availability.

Mercedessalazar.com reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. The content of the pages of this website is for your general information and use. It is subject to change without notice.

The use of all or part of the information on int.mercedessalazar.com, especially for reproduction, download, transmission, or representation for purposes other than personal and private use, is strictly prohibited. Therefore, MERCEDES SALAZAR JEWELRY will never assume any responsibility for any illegal action or act performed by the user in this regard.

This website contains material that is owned by MERCEDES SALAZAR JOYERIA or licensed to MERCEDES SALAZAR JOYERIA. This material includes, but is not limited to, the design, appearance, and graphics. Reproduction is prohibited except in accordance with the copyright notice, which forms part of these terms and conditions.

1.2 Intellectual Property

The reproduction, disclosure, distribution, or public communication in whole or in part of any part of this tool without the prior written authorization of mercedessalazar.com is prohibited.

1.3 User Information

When you subscribe to this website, you will be asked to provide the company with a valid email address. A subscription confirmation will be sent to this email address, which you may accept or reject. After accepting the subscription, you may update your profile if desired. The email address will also be required for online purchase authentication and to receive commercial and advertising notifications from the brand.

When contacting us through personalized attention on the website, additional information such as your name and mobile number may be requested. The same procedure applies when you send us a message via the 'contact us' link. Additional information will also be required when making purchases on the portal.

In addition to the terms and conditions that may be provided in the policies on this website, you understand and agree that the company may disclose certain information contained in your registration request to third parties as necessary or appropriate to comply with applicable laws or legal processes or procedures where such information is relevant.

The user may unsubscribe at any time by using the same email through which the information is received.

1.4 Treatment and Privacy of Information

On the following page, you can view the Privacy Policy and Personal Data Protection Policy of MERCEDES SALAZAR JOYERIA SAS, which is expressly accepted by you for the purposes stated therein, prior, express, and informed, at the time of subscription, contact, or use of the chat.

1.5 Payment Process

Payment is processed through 2Checkout (for orders outside Colombia) and via Mercadopago (for orders within Colombia), who will continue with your payment process. mercedessalazar.com does not have access to your financial information at any time. However, MERCEDES SALAZAR JOYERÍA is not responsible for this information.

1.6 Scope of Contents and Services

The user should be aware that the website's contents serve an advertising purpose for the brand and products of MERCEDES SALAZAR JOYERÍA. The user should note that product visualization may be inaccurate, and colors may differ. Products published on the website may not be available at retail points.

1.7 User Commitments upon entering the Website

Appropriate Use

The user agrees not to reproduce, copy, distribute, allow public access through any means of public communication, transform, or modify the content without prior authorization from the rights holder of MERCEDES SALAZAR JOYERÍA. Do not manipulate copyright, trademarks, patents of mercedessalazar.com.

The user agrees not to interfere with or disrupt access and use of the website, servers, or networks connected to it, or violate the requirements, procedures, and regulations of network connection policies. Use the Content in a manner, for purposes, or with effects contrary to applicable laws of the Republic of Colombia, the user's place of residence, or the place from which the Services are accessed, or contrary to morality, law, and good customs. The user agrees absolutely not to introduce, publish, send emails or in any other way transmit any material containing viruses or computer code, files, or programs designed to disrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment.

1.8 Delivery Policies

Shipments in Colombia are handled by FedEx, Servientrega, Deprisa, or Rappi. They are free for purchases over 200,000.

International shipments are handled through FedEx or DHL. Shipping costs and import taxes are automatically calculated based on the destination during the checkout process. For international purchases, no sales tax will be charged in Colombia. However, upon entry into the destination country, all purchases will be subject to the tax laws of each country, and associated costs will be borne by the buyer. Under no circumstances will Cuatro Perlas SAS accept returns or issue refunds if the customer, buyer, or recipient rejects the order and refuses to pay the taxes due in each country.

1.9 Delivery Times

Orders in Colombia are delivered within 4 business days. International orders are delivered between 5 and 10 business days. For special orders, out-of-stock products, or "PRE-ORDER" items, the dispatch time will be 20 business days.

1.10 Exchange Policies

Requests for refunds or exchanges are accepted for items returned unused and in perfect saleable condition within 30 days from the purchase date indicated on the invoice. You must present the invoice or gift voucher. Full refunds will be processed in the same manner as the original payment within 14 days of receiving the returned goods.

Customized and modified pieces are considered final sale and are not eligible for returns or exchanges. If you detect any issues or inconveniences upon receiving your order, please contact Customer Service by calling PBX 7437100 or emailing servicio@mercedessalazar.com.

1.11 Coupon Policies

Coupons are not cumulative. Only one (1) coupon per order is accepted.

2.0 Product Instructions and Care

Avoid impacts and falls. Keep each piece in its original packaging. Clean with a soft, dry cloth. Avoid contact with water, perfumes, soaps, creams, detergents, alcohol, or any other chemicals. Gently remove makeup and excess skin oils after each use.

2.1 How to Repair a Product

MERCEDES SALAZAR JOYERÍA repairs purchased pieces if they break or get damaged. Products without warranty or with expired warranty can be sent to our stores for repair along with their corresponding invoice. Repairs will be carried out provided the necessary parts are in stock. Depending on each case, charges may apply for repairs and shipping of the repaired piece. To request a repair, please email info@mercedessalazar.com. If your purchase arrives damaged, please email servicio@mercedessalazar.com describing the product and attaching a photo of the defect. The warranty period for manufacturing defects is 15 business days. The invoice will be required for any repairs.

3.0 Clause on Content and Typographical Errors

MERCEDES SALAZAR JOYERÍA reserves the right to modify the commercial offer presented on the website (modifications regarding products, prices, promotions, and other commercial and service conditions) at any time.

We make every effort to ensure that the information contained on the website is displayed accurately and without typographical errors. However, in case of any such error or system errors, beyond the control of MERCEDES SALAZAR JOYERÍA, we will proceed to correct it immediately. If such an error occurs and a customer has made a purchase decision based on that error, we will inform the customer of the error and MERCEDES SALAZAR JOYERÍA reserves the right to deny or cancel any orders placed for such products. If the customer's credit or debit card has already been charged and the order is canceled for the aforementioned reasons, MERCEDES SALAZAR JOYERÍA will issue a credit voucher to the customer's credit or debit card account for the canceled amount.

4.0 Discounts and Promotions

• Promotion Conditions:
  • Promotion valid while supplies last.
  • All goods are subject to warranty.
  • Not combinable with other promotions.
  • Cyber Monday promotion validity: from October 4, 2021, to October 6, 2021.

- BANCOLOMBIA Alliance

• Promotion Conditions:

The benefit granted is 40% off at MERCEDES SALAZAR physical stores (Retiro Bogotá and Centro Histórico Cartagena) and on the website https://co.mercedessalazar.com/ To access the benefit on the virtual store, you must enter the code received via email. Validity: This benefit will be granted on May 26 and 27, 2021, from 00:00 on May 26 to 23:59 on May 27. The benefit will only apply if paid with the financial products and services unilaterally determined by BANCOLOMBIA, which, in any case, are subject to the terms and conditions determined by said financial entity. This benefit does not apply to purchases made through the international website or through physical or virtual multi-brand stores where MERCEDES SALAZAR is available. This discount cannot be combined with any other discount, promotion, offer, or benefit granted individually or generally or that is currently valid at the time of purchase. This benefit does not apply to the purchase of gift vouchers or cards. This benefit is not redeemable for cash. Product availability is subject to inventory. MERCEDES SALAZAR will be solely responsible for the quality, suitability, safety, and warranty of the products offered. Bancolombia and/or MERCEDES SALAZAR may make modifications, additions, or deletions to these terms and conditions if deemed necessary. They will be considered applicable and binding from the moment of their publication. For purchases through the website, product delivery will be subject to the conditions established in the purchase process on the website https://co.mercedessalazar.com/.

• Promotion Coverage:

• Applies to purchases made on the website www.mercedessalazar.com nationwide (Colombia).

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